Customer Service Assistant

Apply now Job no: 564489
Work type: Part Time
Location: Auburn
Categories: Sales

· Part Time Position
· Guaranteed base earnings
· Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Auburn Customer Service Team is seeking a passionate, customer service focused individual to join them in delivering Great Service, Always! to their customers.

To be successful you will:
·  Be highly motivated and results driven person with outstanding customer service and communication skills
·  Enjoy working in a team environment
·  Have a passion for retail

Your duties include, but are not limited to:
·  Actively manage Harvey Norman customer repairs & servicing  
·  Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
·  Keep our customers informed about repair status
·  Assist with admin duties, including processing invoices, claims and reporting as per company procedures.
·  Advise customers of stock arrival and coordinate delivery

What we require:
·  Experience in (or ability to work in) a customer focused, successful retail business
·  Experience working in a high volume administration role
·  Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
·  Customer service champion with very strong communication and interpersonal skills
·  Excellent organisational skills
·  Going above and beyond to provide exceptional customer focused problem solving
·  Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate
services

What we offer:
·  Generous staff discounts
·  Harvey Norman is a strong advocate of career progression with a wide support network for professional development
·  An environment where good performance is recognised and rewarded
·  A flexible and positive work environment

If this role exhilarates your passion for a new opportunity then please submit your application for consideration.